Key Responsibilities
- Engineering Strategy & Asset Management
- - Develop and execute a comprehensive engineering and maintenance strategy aligned with Regent's ultra-luxury standards
- - Lead long-term asset protection plans including CAPEX, lifecycle management, and refurbishment strategies
- - Ensure all plant, equipment, and infrastructure are maintained to optimal performance levels
- - Drive reliability-centered maintenance and preventive maintenance programs
- Operations & Maintenance Excellence
- - Oversee day-to-day engineering operations including HVAC, electrical, plumbing, mechanical systems, and guest room maintenance
- - Ensure minimal downtime and rapid response to maintenance issues
- - Maintain impeccable standards in guest areas, back-of-house, and critical infrastructure
- - Implement robust SOPs aligned with IHG engineering standards
- Guest Experience & Quality
- - Ensure all engineering services are delivered seamlessly without disruption to guests
- - Maintain superior room product quality (lighting, temperature, water pressure, in-room technology, etc.)
- - Support F&B, wellness, and recreational facilities to deliver flawless experiences
- - Collaborate with Housekeeping and Front Office to resolve guest issues promptly
- Sustainability & Energy Management
- - Lead energy conservation and sustainability initiatives in line with IHG ESG goals
- - Optimize utilities (energy, water, waste) through smart systems and innovative solutions
- - Drive green building practices and support sustainability certifications
- - Monitor and report on environmental performance metrics
- Health, Safety & Compliance
- - Ensure full compliance with local regulations, fire & life safety standards, and IHG policies
- - Oversee fire safety systems, emergency preparedness, and risk mitigation
- - Conduct regular audits, inspections, and drills
- - Maintain documentation and readiness for internal and external audits
- Project Management & Pre-opening
- - Lead engineering aspects of renovations, refurbishments, and new installations
- - Collaborate with owners, consultants, and contractors on CAPEX projects
- - Ensure projects are delivered on time, within budget, and to luxury quality standards
- - Support pre-opening activities including testing & commissioning
- Technology & Innovation
- - Manage Building Management Systems (BMS), energy management systems, and smart technologies
- - Drive adoption of innovative solutions to enhance efficiency and guest comfort
- - Ensure integration of smart room technologies and IoT where applicable
- Financial Management
- - Develop and manage engineering budgets (OPEX & CAPEX)
- - Monitor costs, drive efficiencies, and ensure optimal resource utilization
- - Build business cases for major investments and upgrades
- Team Leadership & Talent Development
- - Lead, mentor, and develop a high-performing engineering team
- - Ensure appropriate staffing levels and technical competencies
- - Foster a culture of accountability, safety, and continuous improvement
- - Drive training and succession planning
- Stakeholder Collaboration
- - Work closely with all departments (Rooms, F&B, Wellness, Security) to support operations
- - Liaise with ownership, corporate engineering teams, and external vendors
- - Support brand audits and ensure alignment with Regent and IHG standards
Key Skills & Competencies
- - Strong technical expertise across hotel engineering systems
- - Strategic asset management and CAPEX planning
- - Leadership and team development capabilities
- - Strong problem-solving and decision-making skills
- - Financial acumen and cost management
- - Understanding of luxury service expectations and attention to detail
Qualifications & Experience
- - Bachelor's degree in Engineering (Mechanical/Electrical or equivalent)
- - 10–15 years of experience in engineering operations, with at least 3–5 years in a senior leadership role
- - Experience in luxury or upscale hotels/resorts
- - Strong knowledge of building systems, safety standards, and compliance
Preferred Experience
- - Pre-opening or major renovation experience in luxury hotels
- - Experience with integrated resorts or large-scale properties
- - Exposure to sustainability certifications (LEED, etc.) and energy optimization systems
Key Performance Indicators (KPIs)
- - Guest satisfaction scores related to room and facility quality
- - Preventive maintenance compliance rate
- - Energy and water consumption metrics
- - Equipment downtime and response time
- - CAPEX project delivery (time, cost, quality)
- - Safety compliance and audit scores
- - Cost efficiency (maintenance cost per room, energy cost per sqm)
Regent Brand Lens (Differentiation)
- - Deliver invisible engineering excellence—systems work flawlessly without guest awareness
- - Maintain timeless elegance and pristine physical product at all times
- - Balance technical precision with aesthetic sensitivity
- - Enable every touchpoint of the guest journey through seamless infrastructure and reliability
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