Job Location:
Avani Kota Kinabalu Hotel
At Avani, we're all about finding that perfect balance — between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you'll fit right in here.
Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Planning and Organizing
- Participate in preparation of the hotel's strategic and marketing plans. Prepare the Food and Beverage Department budget.
- Ensure that all Minor Hotels Resorts Food & Beverage Standards are being adhered to.
- Keep aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hospitality field.
Operations
- To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
- Directly responsible for all Restaurants and Catering areas, ensuring a smooth running, profitable operation within the framework of the Hotel.
- Work closely with Culinary to ensure the products and services are as expected.
- Supervise the functioning of all Food and Beverage employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
- Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
- Attain high sanitation standards throughout the Food and Beverage operation by enforcing Minor Hotels Sanitation Checklist.
- To ensure that everyone in the departments is properly looking after all hotel property and facilities.
- To ensure that departments conduct a maintenance inspection on a monthly basis.
- Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists, and liaise with local suppliers.
Administration
- Establish and maintain effective employee relations.
- Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels.
- To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.
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