Lexis Hotels & Resorts is seeking an experienced Director of Housekeeping to lead and oversee the full spectrum of housekeeping operations across rooms, public areas, and surrounding resort facilities. This leadership role is responsible for maintaining the highest standards of cleanliness, service quality, and operational efficiency in line with our luxury hospitality standards.
Company Description
Lexis Hotels & Resorts Sdn Bhd, established in 1995, is a leading provider of hotel and resort management services in the hospitality industry. Renowned for its unique water chalets and pool villas designed by award-winning architects, the company has cultivated a premier niche brand. Lexis is dedicated to delivering exceptional hospitality experiences of international standards. Upholding core values of quality service, sustainability, transparency, and innovation, the company is committed to fostering guest satisfaction and team development while contributing to the community.
Key Responsibilities
- This is a full-time on-site role for the Director of Housekeeping based in WP. Kuala Lumpur.
- Oversee and manage the overall operations of the Housekeeping Department, including guest rooms, public areas, and landscape areas.
- Establish, implement, and continuously review housekeeping standards and SOPs to ensure service excellence.
- Lead, train, motivate, and manage the housekeeping team, including Assistant Housekeepers and Housekeeping Assistants.
- Ensure housekeeping operations run smoothly and in accordance with company policies and procedures.
- Maintain high standards of room presentation, hygiene, and cleanliness across the property.
- Monitor departmental budgets with emphasis on cost control, inventory management, and efficient use of supplies and equipment.
- Ensure proper usage and management of housekeeping chemicals, cleaning agents, and equipment in accordance with safety and sanitisation standards.
- Oversee housekeeping inventories and administrative processes effectively.
- Foster a positive team culture and ensure staff performance and discipline are managed constructively.
Requirements
- Diploma or higher qualification in Hotel Management or a related field.
- Minimum 7 years of housekeeping leadership experience, preferably in an international 5-star hotel environment.
- Strong leadership and team management capabilities.
- Solid knowledge of housekeeping operations, chemical cleaning methods, and hygiene standards.
- Excellent organisational and administrative skills.
- Detail-oriented, disciplined, and able to work effectively under pressure.
- Strong communication skills with good command of English and Bahasa Malaysia, both written and spoken.
