Shangri-La, Kuala Lumpur
Find your Shangri-La in Shangri-La
At Shangri-La Group, joy is more than a feeling it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.
We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Lead and execute the hotel's commercial marketing & communications strategy, driving demand across Rooms, F&B, and Leisure.
- Partner closely with Sales, Revenue, and Regional Marketing to deliver annual marketing plans and manage A&BP budgets.
- Oversee brand communications, PR, media relations, and crisis communications, acting as key spokesperson when required.
- Drive content marketing initiatives, including photography, video, social media, EDMs, and digital campaigns.
- Collaborate with Regional Digital Marketing to optimise AON strategies (search, display, meta) and brand.com performance.
- Manage and enhance the hotel's online reputation, including guest reviews and social media engagement.
- Lead influencer marketing, partnerships, and award submissions aligned with brand and commercial objectives.
- Inspire, coach, and develop a high-performing Marketing & Communications team, ensuring brand consistency across all touchpoints.
Requirements
- Degree in Marketing, Mass Communication, or related field.
- Minimum 3 years experience as a Director of Marketing & Communications or in an equivalent role, preferably within luxury hospitality.
- Strong expertise in digital marketing, content strategy, and social media performance analytics.
- Proven experience in PR, media relations, and crisis communications.
- Excellent written, verbal, and presentation skills in English.
- Strong project management, stakeholder management, and analytical skills.
- Creative, commercially driven, and highly results-oriented.
- Knowledge of the local market, media landscape, and consumer trends is an advantage.
