Director of Sales - Hyatt Place Kuala Lumpur Bukit Jalil

Sales & Administration

• Develop and execute sales strategies to achieve revenue targets
• Monitor reservations, occupancy, and online presence to maximise bookings
• Ensure all sales processes, contracts, and documentation are accurate and up to date
• Align hotel sales activities with corporate marketing strategies

Customer Service

• Ensure exceptional guest service aligned with brand standards
• Handle guest inquiries, complaints, and group requirements professionally
• Support team members in delivering excellent service and upselling opportunities

Financial Management

• Support budgeting, forecasting, and business planning
• Monitor sales performance and control departmental costs
• Ensure compliance with financial policies and reporting requirements

Marketing & Revenue

• Maintain strong brand positioning and market presence
• Manage key accounts, groups, and pricing strategies
• Monitor competitors and online channels to stay competitive
• Participate in revenue and yield management strategies

Operations

• Coordinate and communicate all sales activities across departments
• Review performance and adjust strategies to meet business goals
• Manage room and event space inventory to optimise occupancy
• Build relationships with clients, partners, and internal stakeholders

People Management

• Recruit, train, and develop the sales team
• Foster a positive team culture aligned with Hyatt values
• Ensure high standards of grooming, performance, and professionalism
• Drive employee engagement and support career development

• Bachelor's degree in hospitality management, Business Administration, Marketing, or related field (preferred)
• Minimum 5-8 years of experience in hotel sales, with at least 2-3 years in a leadership role
• Proven track record of achieving or exceeding sales and revenue targets
• Strong knowledge of hotel operations, revenue management, and distribution channels
• Experience managing key accounts, corporate clients, and group business
• Excellent leadership, communication, and negotiation skills
• Strong analytical and financial acumen, with experience in budgeting and forecasting
• Ability to develop and execute strategic sales and marketing plans