Shangri-La, Kuala Lumpur
Find your Shangri-La in Shangri-La
At Shangri-La Group, joy is more than a feeling it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.
We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Lead overall Spa & Wellness operations and strategic direction
- Drive revenue growth, profitability and cost control
- Ensure luxury guest experience and service excellence
- Manage budgeting, forecasting and P&L performance
- Recruit, develop and lead a high-performing spa team
- Collaborate with Marketing on promotions and brand positioning
- Oversee hygiene, safety and regulatory compliance
- Monitor retail performance and inventory management
- Prepare monthly reports and present business updates
Requirements
- Degree or Diploma in Hospitality, Wellness or related field
- Minimum 58 years of spa operations experience
- At least 3 years in a leadership role
- Strong financial management and commercial skills
- Excellent leadership and communication abilities
- Passion for wellness and luxury service standards
