Key Responsibilities
- Wellness Vision & Strategy
- - Define and execute a comprehensive wellness strategy aligned with Regent's ultra-luxury positioning
- - Develop a signature wellness philosophy unique to the property and its destination
- - Position wellness as a core pillar of the guest experience, not a standalone facility
- - Continuously evolve offerings based on global wellness trends and guest insights
- Spa & Wellness Operations
- - Oversee all wellness facilities including spa, fitness, pools, wellness suites, and holistic therapy spaces
- - Ensure exceptional service delivery, ambience, and attention to detail across all wellness touchpoints
- - Maintain world-class standards in treatment protocols, hygiene, and guest care
- - Drive innovation in treatment menus, therapies, and wellness journeys
- Holistic Programming & Experiences
- - Curate immersive wellness programs (e.g., sleep, mindfulness, detox, longevity, movement, nutrition)
- - Introduce destination-inspired and culturally rooted wellness experiences
- - Develop multi-day wellness retreats and bespoke guest journeys
- - Integrate wellness into other resort experiences (F&B, rooms, recreation, etc.)
- Commercial & Financial Performance
- - Drive revenue and profitability across spa, wellness programs, and retail
- - Develop pricing strategies, packages, and membership programs
- - Optimize productivity, cost control, and yield management
- - Identify new revenue streams (retreats, partnerships, branded experiences)
- Talent & Culture
- - Build and lead a high-performing team of therapists, wellness experts, and fitness professionals
- - Attract top-tier global talent in wellness disciplines
- - Foster a culture of care, authenticity, and intuitive service
- - Lead training, certification, and continuous development programs
- Guest Experience & Personalization
- - Deliver deeply personalized wellness journeys tailored to individual guest needs
- - Engage with VIP guests and long-stay clientele
- - Integrate wellness preferences into guest profiles and pre-arrival planning
- - Monitor feedback and continuously refine experiences
- Brand & Partnerships
- - Collaborate with luxury wellness brands, practitioners, and experts
- - Introduce visiting specialists, residencies, and exclusive collaborations
- - Ensure alignment with Regent brand standards and storytelling
- - Position the property as a leading wellness destination in the market
- Sustainability & Wellbeing Integration
- - Embed sustainability into wellness offerings (organic products, ethical sourcing, eco-conscious design)
- - Promote holistic wellbeing for both guests and colleagues
- - Align wellness initiatives with broader ESG goals
- Marketing & Positioning
- - Work with Sales & Marketing to position wellness as a key differentiator
- - Support PR, influencer engagement, and wellness-focused campaigns
- - Drive visibility through awards, certifications, and global recognition
Key Skills & Competencies
- - Deep expertise in luxury wellness, spa, and holistic health concepts
- - Strong leadership and ability to inspire high-touch service teams
- - Commercial acumen with proven revenue generation capability
- - Creativity and innovation in experience design
- - Strong global awareness of wellness trends and practices
- - Exceptional guest engagement and interpersonal skills
Qualifications & Experience
- - Bachelor's degree in Hospitality, Wellness Management, or related field
- - 10–15 years of experience in luxury wellness/spa operations, with at least 3–5 years in a leadership role
- - Experience in ultra-luxury hotels, resorts, or standalone wellness destinations
- - Certifications in wellness/spa management or holistic therapies (preferred)
Preferred Experience
- - Pre-opening of luxury wellness facilities or integrated resorts
- - Experience with globally recognized wellness brands or practitioners
- - Exposure to wellness programming and concepts
Key Performance Indicators (KPIs)
- - Wellness revenue and profitability (spa, programs, retail)
- - Guest satisfaction scores (Wellness Experience)
- - Utilization rates of wellness facilities
- - Brand recognition (awards, rankings, partnerships)
- - Employee engagement and retention within wellness team
- - Innovation and new program success metrics
Regent Brand Lens (Differentiation)
- Wellness is intuitive, immersive, and seamlessly integrated into the guest journey
- Focus on understated luxury, personalization, and sensory richness
- Balance modern science with timeless healing traditions
- Create transformational—not transactional—experiences
- Position wellness as a destination-defining experience, not just a facility
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
