Director, Order to Cash (O2C) - APAC Shared Service Center

Location: Kuala Lumpur, Malaysia

Reporting to: APAC Finance Senior Director Shared Services

Direct Reports: Sr. Managers in Kuala Lumpur and Shanghai

Area of Responsibility: Asia-Pacific (APAC) Region

About the job

Global Business Service (GBS) is the shared service organization in Air Liquide.

In APAC we support our business from two locations, one in Kuala Lumpur and another in Shanghai.

Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

We're looking for a Director of Order to Cash (O2C) for the APAC Shared Service Center will be a pivotal leadership role, accountable for the end-to-end O2C process across the APAC region, operating out of the Kuala Lumpur SSC. This role requires a visionary leader with deep O2C expertise to drive process standardization, efficiency, and continuous improvement across a geographically dispersed team, specifically managing direct teams in both Kuala Lumpur and Shanghai. The Director will ensure timely, accurate, and compliant invoicing, credit management, collections, and cash application to optimize working capital and enhance customer satisfaction.

How You'll Contribute and Grow:

Strategic Leadership & Governance

• Develop and execute the regional O2C strategy, aligning it with global finance objectives and the GBS service delivery model.
• Establish and enforce a robust governance framework, ensuring adherence to global process standards, company policies, and statutory compliance across all APAC countries.
• Define, monitor, and report on key performance indicators (KPIs) , driving accountability for results such as Overdue percentage reduction, credit memos reductions, aged debt, and cash application accuracy.

Operational Excellence & Process Improvement

• Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
• Champion continuous improvement and digital transformation initiatives (e.g., Robotics Process Automation (RPA), Artificial Intelligence (AI) to enhance process efficiency, accuracy, and scalability across the APAC O2C function.
• Drive process harmonization and standardization across all scoped markets, collaborating with local business units, Finance GPO to implement global best practices.

People & Team Management

• Lead, mentor, and develop a high-performing and engaged team across the Kuala Lumpur/Shanghai locations, fostering a culture of ownership, operational excellence, and customer service.
• Manage the operational planning, resource allocation, budgeting, and training needs for the multi-site O2C team.
• Ensure effective cross-training and knowledge transfer between the Kuala Lumpur/ Shanghai teams to build resilience and deep regional expertise.
• Oversee performance management, talent development, and succession planning for the regional O2C organization.

Stakeholder Management & Collaboration

• Act as the primary point of contact for O2C service delivery for APAC business leadership, local CFOs, and global process owners.
• Partner closely with Sales, Commercial, and Local Finance teams across APAC to resolve complex issues, improve upstream process efficiency, and manage commercial disputes.
• Liaise with internal and external audit functions, ensuring strong internal controls and compliance.

Qualifications and Experience

Are you a MATCH

• Minimum of 10-15 years of relevant experience in Finance/Accounting, with at least 5 years in a senior leadership role overseeing the end-to-end Order to Cash process.
• Proven experience managing O2C operations within a Shared Service Center or Global Business Services environment, specifically supporting the APAC region.
• Demonstrated experience in managing geographically dispersed teams, with direct experience leading teams in Kuala Lumpur and remote locations.
• Deep expertise in O2C best practices, process re-engineering, and the implementation of relevant technologies (e.g., ERP systems like Oracle/Microsoft Dynamics 365, collection tools, cash application automation).
• Strong financial acumen and understanding of working capital management.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at all levels of the organization.

What We Offer:

• Hybrid work arrangement
• Office location is accessible via MRT (Bandar Utama station)
• Highly engaged and empowered work culture
• Dynamic multinational team of more than 14 nationalities
• Continuous learning & development

We take care of our employees:

• Medical card coverage for self and dependents (outpatient and inpatient)
• Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
• Monthly NICE Program activities for team bonding and well-being lifestyles

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.