To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Director Program Management located in Batu Kawan, Penang.
Responsible for developing corporate, global, and organizational policies, and directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.
What a typical day looks like:
- Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services. Act as the primary point of contact between the business and its clients.
- Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients.
- Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required.
- Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
- Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
- Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
- Participate in and/or support major contract negotiations.
- Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
- Provide business proposal support and inputs for existing and new business.
- Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
- Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
The experience we're looking to add to our team:
- A Bachelor's degree in business, engineering, or sciences; MBA is preferred.
- Requires 15 years of progressively advancing program management experience.
- Experience in the manufacturing/EMS sector is preferred.
