Distribution Governance, Consultant

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

To lead and support governance and strategic initiatives across all Takaful distribution channels-Agency, Partnership (Bancassurance), and Corporate Solutions-ensuring alignment with the company's mission and regulatory standards. This role is pivotal in fostering strong cross-functional relationships, streamlining operational efforts, and driving sustainable growth through structured governance and market intelligence.

Roles & Responsibilities:

Strategic Collaboration & Growth Planning

• Collaborate closely with AIA Bhd and internal stakeholders to identify and evaluate Takaful growth opportunities across all distribution channels.
• Develop and implement both short and long-term strategies to support business expansion and channel effectiveness.

Stakeholder Engagement

• Proactively engage with Agency Leaders, strategic partners (e.g., Public Bank), and corporate clients to gather market insights, feedback, and sentiment.
• Translate market intelligence into actionable recommendations for internal teams and outsourcing partners to enhance service delivery and competitiveness.

Governance & Performance Monitoring

• Establish, implement, and monitor service level standards (SLAs) across all distribution channels to ensure operational accountability and performance consistency.
• Drive governance initiatives to ensure compliance with internal policies, regulatory requirements, and industry best practices.

Cross-Functional Relationship Management

• Build and maintain effective working relationships across various levels, functions, and geographies within the organization to support seamless execution of distribution strategies
• Act as a liaison between distribution teams and support functions (e.g., compliance, operations, marketing) to ensure alignment and timely resolution of issues.

Minimum Job Requirements:

Qualifications:

• Bachelor's Degree in Business Administration, Finance, Insurance, or a related field.

Experience:

• Minimum 5 years of experience in the Insurance or Takaful industry, with hands-on exposure to managing or supporting Agency, Bancassurance, and Corporate Solutions channels.

Certifications / Licenses:

• TBE (Takaful Basic Examination)
• CEILI (Certificate Examination in Investment-Linked Insurance)
• PCE (Pre-Contract Examination for Insurance Agents)

Special Skills:

• Strong presentation and communication skills, with the ability to engage and influence both internal stakeholders and external partners.
• Commercially oriented with a strategic mindset and the ability to translate insights into business value.
• Collaborative team player with a proactive and solution-driven approach.