The District Manager is responsible for overseeing multiple store operations within the assigned district, ensuring consistent execution of Domino's standards. This role oversees operational performance, people development, customer satisfaction, and full compliance with company policies and procedures.
Job Responsibilities:
- Drive store performance to meet or exceed KPIs in sales, service, and quality
- Develop strong leaders through succession planning, coaching, and team engagement
- Deliver excellent customer experience with high NPS scores and minimal complaints
- Manage food and labour costs within budget to ensure profitability
- Ensure full compliance with food safety regulations, health standards, and operational SOPs
- Lead and support new store openings and operational transitions
- Manage and execute local marketing initiatives to drive sales and brand visibility
- Address and resolve escalated customer concerns in a timely and professional manner
- Plan and execute recruitment strategies to hire and retain team members
Qualifications & Experiences:
- Diploma or Degree in Business, Hospitality, or a related field is preferred
- Minimum 2 years of experience in a multi-unit management role, preferably within the Food & Beverage industry
- Demonstrates high integrity, strong initiative, and sound decision-making ability
- Willing to travel within the district and support store operations during peak hours
- Proven track record in managing teams, achieving KPIs, and driving store performance growth.
- Strong leadership, communication, and interpersonal skills.
- Able to work flexible hours, including weekends and public holidays
