Company Description Minor Hotels is a global hospitality group with over 560 hotels and resorts across six continents, complemented by a wide range of food and beverage operations and luxury transportation services. With more than four decades of experience, the company focuses on creating memorable guest experiences while supporting team member growth and long-term partner relationships. Its diverse brands, including Anantara, Tivoli, Avani, and nhow, offer luxury and lifestyle stays in many of the world's most desirable destinations. Minor Hotels also operates related businesses such as luxury residences, private jets, restaurants and bars, spa and wellness services, and river and rail journeys, providing ample opportunities for career development in a dynamic hospitality environment.
Role Description The Duty Manager is responsible for overseeing daily hotel operations, ensuring high standards of guest service, safety, and efficiency throughout each shift. This full-time, on-site role based in the West Coast Division includes supervising front office activities, coordinating with housekeeping and engineering, and managing guest check-in, check-out, and room allocation. The Duty Manager handles escalated guest concerns, monitors service quality, and supports team members with guidance and real-time problem solving. The role also involves maintaining compliance with company policies and procedures, preparing shift reports, and contributing to operational improvements that enhance guest satisfaction and overall performance.
Qualifications
- Demonstrated experience in hotel operations or front office supervision, ideally within an upscale or luxury hospitality environment.
- Strong leadership, team coordination, and conflict-resolution skills, with the ability to make sound decisions under pressure.
- Excellent guest service, communication, and interpersonal skills, with a professional and inclusive approach to diverse guests and colleagues.
- Solid organizational and time-management abilities, including attention to detail and proficiency with hotel property management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, and to be present on-site as required by operational needs.
- Knowledge of basic hotel safety, security, and emergency procedures; experience managing escalations and incidents is an advantage.
- Relevant education in hospitality management, business, or a related field is preferred, or equivalent practical experience.
- Fluency in English required; additional language skills are beneficial in serving an international guest base.
