Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center,
Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department : Front Office
Reports To : Rooms Division Manager
Job Summary:The Duty Manager oversees daily hotel operations, ensuring guest satisfaction, staff coordination, and safety compliance. This role acts as the key decision-maker in the absence of senior management, handles guest concerns, supports all departments, and ensures smooth and efficient service across the property.
Key Responsibilities
- Maintain and update the Front Office/Reception manual to support hotel operations.
- Ensure guest and employee safety during emergencies, prioritizing the hotel's interests.
- Address guest feedback promptly and coordinate with relevant departments for resolution.
- Exercise full decision-making authority in the absence of the Front Office Manager.
- Inspect the lobby and public areas regularly, taking corrective actions as needed.
- Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.
- Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.
- Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.
Qualifications
- Proficient in both written and spoken English and Malay; additional languages such as Mandarin, Korean, or Japanese are an advantage.
- Minimum of 1 year experience in a similar role.
- Possesses pleasant personality, strong interpersonal skills, and adaptability.
- Proficiency in reservation systems (Opera, PMS, or similar).
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
