Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center,
Traders Kuala Lumpur by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department: Front Office
Reports To : Rooms Division Manager
Job Summary: Duty Manager is responsible to oversee front office operations, guest satisfaction, and emergency response while ensuring safety and service excellence.
Key Responsibilities
- Maintain and update the Front Office/Reception manual to support hotel operations.
- Ensure guest and employee safety during emergencies, prioritizing the hotel's interests.
- Address guest feedback promptly and coordinate with relevant departments for resolution.
- Lead the Emergency Response Team and handle crisis management for emergencies within the hotel.
- Oversee recovery and restoration process, supporting operational functions during emergencies.
- Handle emergency situations effectively and report incidents accurately either verbally or in writing.
- Exercise full decision-making authority in the absence of the Rooms Division Manager/ Assistant Front Office Manager .
- Inspect the lobby and public areas regularly, taking corrective actions as needed.
- Collaborate with Housekeeping to resolve room discrepancies and maintain room readiness.
- Stay informed on daily arrivals, room blocks, guest departures, and conduct random room inspections.
- Personally welcome VIPs and returning guests, ensuring a memorable arrival and departure experience.
Skills And Qualifications
- Proficient in oral and written English and Malay. Additional language i.e. Mandarin / Korean / Japanese a definite advantage.
- Performing a similar position for at least 1 year.
- Pleasant, effective social skills, and versatile.
- Willing to work in shift.
- Malaysian or Malaysia Permanent Residence only
