Customer Service Executive (Mandarin Speaker)
We are hiring passionate and customer-oriented individuals to join a leading China-based e-commerce platform industry. If you enjoy communicating with people and providing excellent customer support, we welcome you to apply!
Job Responsibilities
- Handle customer inquiries via chat, email, and calls professionally
- Assist customers with orders, payments, delivery status, and platform-related issues
- Provide accurate information and solutions in a timely manner
- Maintain good customer satisfaction and service quality
- Escalate unresolved issues to the relevant team when necessary
Job Requirements
- Malaysian citizens only
- Able to read, write, and speak Mandarin fluently
- Basic English communication skills
- SPM leavers and fresh graduates are welcome to apply
- Customer service experience is an added advantage
- Good communication and problem-solving skills
- Willing to work in a fast-paced environment
Benefits
- Training provided
- Career growth opportunities
- Friendly working environment
- Attractive salary package
