AMOREPACIFIC MALAYSIA is looking for a results-driven E-commerce Executive for Laneige, and Innisfree
Role 1: E-commerce Executive (Laneige)
Job Description
D2C Management:
- Plan, conceptualize and execute commercial/marketing campaigns for D2C Mall.
- Maintain and update product listing, pricing, inventory, promotion mechanics to ensure seamless customer journey.
- Basic understanding in data & competitive analysis related to key metrics within the E-commerce landscape to increase business opportunities in D2C Mall.
- Work closely with different stakeholders (internal & external) to ensure smooth business operation and to understand market trends and advise on strategies to drive and achieve business objectives.
- Coordinate monthly media plans; manage campaign briefs, budgets, and ad previews
- Ability to merge eCommerce implementation & branding strategies to identify opportunities for growth.
- Manage and troubleshoot website operations while driving continuous improvements to ensure optimal performance and a seamless customer experience
- Liaise with graphic designer by preparing creative brief to conceptualize product contents, onsite banners and advertising creatives.
- Responsible on monthly/campaign reports, analysis reports and presentation.
Ecommerce Operations:
- To provide customer support on the product inquiry, live chat and after sales services
- Assist & maintain overall Ecommerce Operation Readiness based on metrics shared & aligned
- Monitor inventory, perform stock transfers, and manage replenishment based on sales trends
- Assist the team on Ecommerce marketplace campaign preparation
- Support on other ad-hoc tasks.
Role 2: E-commerce Executive (Innisfree)
Job Description:
- Developing and implementing e-commerce campaign goals, e-promotions, and digital marketing strategies to increase traffic, conversions, sales, leads and growth of revenues for our brand.
- Conduct research and provide monthly details analysis report by identifying market trends in e-Commerce, target audience, and competitor activities in online market to achieve the sales KPI and improve the business growth.
- Plan promotional and advertising campaigns (digital, livestream, social media and online collaboration activation)
- Continuous improvements to enhance users shopping experience
- Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Responsible for operational tasks which include update various products information, features and images, process order, campaign planning, reporting, etc.
To be successful in this role, you would need to have:
- Bachelor Degree, Post Graduate Diploma, Master Degree in E-commerce / Marketing / Business Administrations / Mass Communication or any relevant field.
- At least 1-3 years of experience and exposure in E-commerce sales / Marketing or Experienced in platform management by handling principal account.
- Prior experience in beauty or retail industry will be an added advantage
- Self-motivated and able to work independently to achieve sales target given.
- Demonstrated strong analytical skills, as well as excellent computer skills, including in MS Office (Excel and Power Point)
How will this career benefit you
- Competitive compensation and benefits.
- Harmonious working culture with young, vibrant and high performing team!
- You will get familiar with our well-known brands such as Laneige, Sulwhasoo, innisfree, Ryo, Mise-en-Scne, and illyoon.
Ready to make a change in your career
Click Apply Now to submit your resume.
You are one step closer to being a part of our growing team!
