AMOREPACIFIC MALAYSIA is looking for an E-Commerce Executive (Operations) to join us on a 1-year contract.
You will play an important role, such as:
- Assist in managing and executing overall operational readiness and processes while ensuring Customer Service excellence across eCommerce platforms & owned sites.
- Monitor and process all online order fulfilment, inventory, returns and exchanges in the system in a timely and accurate manner.
- Ensure stock availability by monitoring and synchronizing inventory across all platforms and warehouses.
- Provide administrative support to streamline order processing and courier operations, continuously improving operational readiness.
- Identify and resolve warehouse operational issues promptly with effective solutions.
- Deliver customer service support across eCommerce platforms and owned sites via live chat, email, and phone (where required), handling queries related to returns, product defects, delivery issues, and other service matters to ensure a seamless customer journey.
- Liaise actively with external stakeholders such as warehouse teams, courier partners and eCommerce platform support teams.
- Collaborate with internal logistics, eCommerce and marketing teams to align operational execution with business objectives.
- Support the implementation of all promotional plans and campaign coordination across various systems and platforms.
- Coordinate and monitor system updates, ensuring accurate sales configuration and reporting across platforms.
- Track and report daily on approved KPIs, monitor progress, and highlight opportunities for operational improvement.
- Represent the company by providing timely, professional advice and assistance to customers on beauty products.
To be successful in this role, you would need to have:
- Degree/Diploma in Marketing, Business Administrative, Mass Communication or any relevant field.
- Minimum 1-year relevant job experience in E-commerce, Retail, or customer relationship management.
- Proficiency in spoken and written English and Bahasa Melayu (Mandarin is an added advantage).
- Demonstrate strong analytical abilities with proficiency in Microsoft Office (Excel and PowerPoint).
- Friendly, approachable and customer-oriented, with a positive attitude and enthusiasm for engaging with people.
- Strong interpersonal and communication skills, with the ability to work both independently and collaboratively within a dynamic team environment.
- Able to work in fast-paced and multi tasks environment.
Who we are looking for / The Qualities we look for in you:
- A confident self-starter with high levels of drive, energy, integrity and professionalism.
- Proactive, disciplined, positive, resourceful, creative, well-organized with a keen eye for detail and the ability to multi-task.
- Self-motivated, willing to learn attitude, committed, determined, diligent and trustworthy nature.
- Strong sense of urgency, with the ability to prioritize tasks and meet deadlines.
- Adaptable, dedicated, and a strong team player who thrives in a fast-paced, dynamic environment.
- Fresh Graduates are welcome to apply!
How will this career benefit you
- Competitive salary and employee welfare.
- fast paced and dynamic environment
- Harmonious working culture with young, vibrant and high performing team!
- You will get familiar with our well-known brands such as Laneige, Sulwhasoo, innisfree, Ryo and Mise-en-Scène.
Excited About this role
Click the Apply Now to submit your resume!
You are one step closer to being a part of our growing team!
