E-Commerce Executive

A detail-oriented and proactive E-commerce Executive to manage daily operations across multiple online marketplaces.

This role focuses on ensuring smooth store operations, accurate product listings, and excellent customer experience.

Key Responsibilities

1. Store & Product Management

• Upload and update product listings across all online platforms
• Ensure accuracy in product details
• Support campaign / promotion setup

2. Inventory & Order Fulfillment

• Monitor and update inventory
• Coordinate with warehouse/logistics to ensure timely order processing
• Identify and resolve fulfillment issues to maintain stores performance

3. Customer Service & Store Performance

• Respond to customer inquiries promptly to maintain high chat response rates
• Manage reviews, ratings, and customer complaints professionally
• Support return and refund handling

Requirements

• Experience with Shopee, Lazada, and/or TikTok Shop Seller Centers
• Strong attention to detail
• Understanding of e-commerce KPIs (e.g. fulfillment rate, store ratings)
• Proficient in Microsoft Excel / Google Sheet
• Good written communication in English & Bahasa Malaysia
• Proactive, organized, and able to work in a fast-paced environment