E-Commerce Executive (Mandarin Required)

our rapidly growing digital and online presence, we are expanding our digital team!

About This Role

We are looking for a proactive and detail-oriented E-Commerce Executive to support our Senior E-Commerce Specialist. In this role, you will be the operational engine behind our online storefronts (Shopee, Lazada, TikTok Shop, and website).

Please note that because e-commerce operates continuously, a key part of this role involves managing customer service inquiries across Monday to Sunday. While standard operational tasks are completed weekdays on-site, you will support weekend and after-hours customer inquiries remotely via rotation to ensure our shop response ratings stay excellent.

Key Responsibilities

• 7-Day Customer Service: Monitor and reply promptly to customer inquiries, complaints, and reviews across all platforms (Shopee, Lazada, TikTok, Website), including Mandarin-language inquiries, from Monday to Sunday to maintain top-tier response rates.

• Platform Maintenance: Assist the Senior Specialist in managing day-to-day backend operations across Shopify, Shopee, Lazada, and TikTok Shop, including product uploads, price updates, and inventory tracking.

• Campaign Execution: Support the setup of monthly mega sales (e.g., 9.9, 11.11), shock sales, voucher codes, and automated chat broadcasts.

• Asset Coordination: Coordinate with internal creative and marketing teams to ensure all promotional banners and product photos are ready ahead of campaign deadlines.

• Fulfillment Tracking: Monitor daily inbound online orders and coordinate closely with the warehouse team to ensure accurate, on-time packing and delivery.

• Issue Resolution: Handle and resolve customer disputes, return/refund requests, and courier delivery issues efficiently.

Job Requirements

• Customer-First Mindset: Flexible and committed to handling weekend/after-hours remote standby rotation to reply to customer messages (Monday to Sunday).

• Experience: Minimum 1 year of hands-on experience managing Shopee, Lazada, or TikTok Shop Seller Centers. Experience with Shopify is a major added advantage.

• Languages: Good command of written English and Bahasa Malaysia. Professional ability to read and write Mandarin Chinese is required because this role handles Mandarin-language customer inquiries.

• Software Skills: Proficient in Microsoft Office or Google Workspace (basic Excel/Sheets functions).

• Work Ethics: Fast learner, highly responsible, patient with customer inquiries, and able to work collaboratively under senior guidance.

Perks & Benefits

• EPF (KWSP), SOCSO (PERKESO), and EIS (SIP) statutory contributions.

• Annual Leave and Medical Leave benefits.

• Mentorship and structured learning directly from a Senior E-Commerce Specialist.

• Generous staff discounts on Forest Cloud products (Specialty Coffee, Matcha, etc.).

• A vibrant, supportive, and career-growth-oriented office environment.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

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Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

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Example: Excellent verbal and written communication skills