E-commerce Operations & Growth Manager

Role Overview

We are looking for a highly experienced, hands-on E-commerce Operations & Growth Manager who will act as the business owner for our entire online revenue ecosystem across brand.com (Shopify) and key marketplaces (Shopee, Lazada, Amazon).

You will own the full P&L for all online channels and ensure strong performance across operations, stock planning, commercial execution, traffic growth, conversion, and retention, partnering closely with Commercial, Operations, Creative, and Supply Chain teams to deliver sustainable, profitable growth across multiple markets.

Key Responsibilities

1. Full P&L Ownership Across All Online Channels

Own sales targets, revenue performance, margins, and cost efficiency for brand.com, Shopee, Lazada, and Amazon

Lead forecasting, budgeting, promotion planning, and monthly commercial reviews

Balance growth with profitability through careful pricing, discounting, and stock allocation

2. End-to-End Operational Management

Oversee daily operations including inventory planning, replenishment, warehousing coordination, and fulfilment

Maintain platform hygiene including listings, variations, bundles, compliance, and marketplace SOPs

Resolve operational issues quickly such as order errors, stock discrepancies, logistics delays, and customer escalations

3. Marketplace Execution (Shopee, Lazada, Amazon)

Manage storefronts end-to-end including ranking, conversion, ratings, logistics, and advertising tools

Execute weekly optimization such as keyword updates, PDP improvements, vouchers, and campaign participation

Work with platform representatives to maximize visibility during Mega Campaigns

4. Brand.com (Shopify) Performance

Maintain and optimize product pages, merchandising flows, homepage layouts, and navigation

Implement conversion rate improvements across PDP, cart, checkout, and funnel stages

Handle integrations, apps, tracking, and basic troubleshooting

5. Paid Performance and Creative Execution

Work with the Marketing team to execute and optimize Meta, Google, TikTok, and marketplace ads

Build briefs for conversion-focused creative assets such as banners, ads, landing pages, and product imagery

Monitor ROAS, CAC, traffic quality, and the performance of ad-to-product journeys

6. CRM, Retention, and Customer Experience

Execute EDM and SMS campaigns using Klaviyo, Mailchimp, or similar tools

Build replenishment flows, win-back sequences, loyalty mechanics, and upsell programs

Improve customer experience through reviews, ratings, SLAs, and post-purchase journeys

7. Analytics, Reporting, and Insights

Maintain dashboards for sales, inventory, ads, traffic, marketplace metrics, and profitability

Identify problems early such as stockouts, ranking drops, or rising CAC and take corrective action

Lead weekly performance reporting with clear insights and recommendations

8. Cross-Functional Leadership

Work with Commercial on growth plans, category priorities, pricing, and promotions

Coordinate with Supply Chain and Operations on demand planning and fulfilment excellence

Align with Creative and Brand teams on campaigns, assets, and product launches

Manage relationships with marketplace representatives, agencies, and vendors

Requirements

Essential Qualifications

Minimum 8 years of hands-on e-commerce experience across brand.com and marketplaces

Mandatory experience with Shopify, Shopee, and Amazon at an execution level

Proven ability to own online P&Ls and drive revenue growth

Strong operational experience including forecasting, stock planning, and marketplace mechanics

Comfortable running or supporting Meta, Google, TikTok, and marketplace ads

Analytical with confidence in Google Analytics, marketplace dashboards, and spreadsheets

Strong understanding of marketplace SEO, advertising tools, voucher mechanics, and promotion planning

Strong communicator with good interpersonal skills and a decent command of english

Preferred Qualifications

Background in FMCG, food, or high-volume consumer goods

Experience with Amazon Seller Central and APAC workflows

Understanding of SEO and SEM for both Shopify and marketplace environments

Experience working with creative teams on e-commerce content

Personal Attributes

Acts like an owner with a high level of accountability and detail

Organised and process-driven

Data-focused and able to make fast, informed decisions

Strong communicator and effective collaborator

Practical problem-solver with strong follow-through

What We Offer

E-commerce ownership of a fast-growing brand across multiple markets around the world

A supportive company, team culture and work environment

Direct influence on brand growth, customer experience, and regional expansion

Competitive salary with opportunities for development

About The Golden Duck:

The Golden Duck (TGD) is a manufacturer and distributor of gourmet snacks. Founded and headquartered in Singapore, TGD is one of the companies responsible for the now globally-raved-about Salted Egg Yolk flavour.

Since inception, TGD's innovative snack creations have been enjoyed by millions of taste buds from over 20 countries and featured on countless media houses worldwide including Forbes, Business Times, Channel News Asia, Saveur, South China Morning Post, and other.

TGD has since expanded our flavour range to cater to a deluge of cravings. We feature some of the most dish-accurate and inspired Asian gourmet snacks, including Singapore Chilli Crab, Sichuan Mala, and Bangkok Tom Yum Goong and Thai Style Chilli Lime.

In 2024, The Golden Duck has launched their own line of canister crisps, with winning flavours like Truffle Wagyu, Sour Cream & Sriracha, and Kombu Seaweed Butter, bringing a new edge of excitement to a time-tested category of snacks.

Our Purpose Statement:

Rooted in Asian culture, we promote kinship through the joy of sharing great snacks.

Our Company Values:

WE HAVE EACH OTHERS BACK

WALLS DOWN, MASKS OFF, CHECK YOUR EGOS AT THE DOOR

WE KNOW OUR SH*T

GET IN THE ARENA

WE DON'T STOP TILL WE WIN