Job Responsibility
E-Commerce Sales Assistant
- Responding promptly to customers inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications.
- Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed.
- Work closely with team to rectify, improve customer service guidelines and fulfilment process.
- Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on buyers enquiries.
- Maintaining a positive, empathetic, and professional attitude toward buyers at all times
- Assist the company in achieving short and long-term goals relating to product growth.
- Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy.
- Continuously optimize the e-commerce channel operation and performance.
- Grow and manage online sales.
E-Commerce Online Assistant
- Managing the online portal product listing
- Receiving and processing online purchase orders.
- Issuing purchase order, sales order, delivery order, sales invoices and etc.
- Collaborates with the procurement and sales department of the organization to ensure regular availability of goods.
- Verifying orders, including customers personal information and payment details.
- Contacting customers to answer queries and obtain missing information.
- Directing feedback from customers to relevant departments.
- Supporting the sales department with other administrative tasks, if requested.
- Sort document in order for department's operation run smoothly.
- Involve and supervising e-commerce fulfilment operation.
- Work with the finance team to confirm the accurate billing process.
- Continuously optimize the e-commerce channel operation and performance.
Job Requirements
- Immediate start if possible
- Fresh graduates with strong passion in telesales/telemarketing are encouraged to apply.
- Based: Sri Muda, Shah Alam
- Must complete both dose of vaccination.
- Working days: 5 days a week / Alternate Saturday working
- Job Type: Full-time
- Salary: RM1,800.00 - RM2,500.00 per month
Job Benifits
Benefits
- Maternity leave
- Opportunities for promotion
Schedule
