Assist in managing daily O2O operations such as Store Pick-Up (SPU).
Coordinate with stores to ensure timely order preparation and collection.
Monitor order status and follow up on any delays or issues.
Prepare weekly/monthly reports for internal review.
Identify simple operational gaps and suggest improvements.
Support documentation of SOPs for O2O processes.
Inventory Management & Stock Optimization
Manage daily and monthly inventory operations, including stock tracking, inventory replenishment, receiving, and dispatching goods.
Monitor stock levels and conduct regular audits to ensure inventory accuracy.
Collaborate with Internal/External team to determine reorder points and optimize stock levels.
Analyze inventory data and generate reports on stock levels, trends, and performance metrics.
Warehouse Coordination
Coordinate with the Warehouse team to ensure accurate and efficient inventory movement.
Oversee the implementation of Warehouse Management Systems (WMS) to streamline inventory handling.
Identify areas for process improvements and implement strategies to reduce waste, improve accuracy, and lower costs.
Ensure compliance with all inventory control policies and procedures.
Daily Operations Management
Responsible for day-to-day execution and implementation of the e-commerce activities across online channels (product listing, promotion, price change, campaign management).
Track inventory levels and products removal (if necessary).
Follow up on customer's enquiry on marketplace / EC platforms.
Any other ad-hoc task required.
Requirements
Junior (2-3 years experience); Senior (3 years above) in similar role
Advanced Excel capabilities is required.
Working experience in O2O, Inventory Management, Order Fulfilment, Logistics operations is preferred.
Bachelor's degree in Business, Supply Chain Management, eCommerce or a related field or similar.
Ability to work on a schedule that meets the business needs, including nights, evenings and weekends.
Willing to travel outstation (Preferably with own transport).
Detail-oriented with good communication and interpersonal skills to work with all levels.
Meticulous, strong analytical, focused on problem solving and able to interact with the team members and stakeholders to achieve goals.
Ability to take initiative in a fast-moving environment.
