About Role
Join the dynamic team at Vanity Cosmeceutical Sdn Bhd as an Ecommerce & Affiliate Executive. This full-time role based in Petaling Jaya, Selangor, is an exciting opportunity to be a key part of our growing ecommerce business.
Role Description
- Host livestream sessions on platforms (TikTok, Shopee) to drive engagement and sales
- Plan livestream flow, scripts, and promotional mechanics (vouchers, giveaways, bundles)
- Manage marketplace operations including product listings, updates, and campaign execution
- Handle customer enquiries, chats, complaints, refunds, and after-sales service
- Ensure marketplace performance standards (response rate, fulfilment, health score) are met
- Liaise with marketplace partners and support promotional campaigns
- Process and fulfil daily orders, coordinating with dispatch and ensuring timely delivery
- Monitor stock availability, packing materials, and support partial fulfilment when needed
- Track performance and support reporting for sales, campaigns, and operations
Qualifications
- Strong communication and presentation skills, with experience in live streaming or public speaking
- Proven track record in affiliate marketing and growing referral programs
- Understanding of ecommerce trends and best practices
- Excellent customer service orientation and problem-solving skills
- Highly organised with the ability to multi-task and prioritise effectively
- Familiarity with social media platforms and content creation
