eCommerce Assistant UX Manager

Reckitt Benckiser India Pvt Ltd

Malaysia, Kuala Lumpur

1-3 Years

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Posted 3 days ago
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Job Description

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Marketing

Marketing is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands. Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society. With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with R&D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams. With the scale of our 2500 marketing community - alongside our leading-edge Marketing Academy - your opportunities to grow and upskill will be extensive.

About the role

You will be responsible for creating WOW consumer experiences across all eCommerce touchpoints for the country.

Your responsibilities

Coordinating with Business Development and Performance Marketing teams to develop content & implement across E-Commerce (e.g. SKU page, campaign/promo banners, newsletter images) in line with the brand guidelines & maintain tracking of portfolio content across all platforms and ensure it is always up to date (bundles, promos, new thematic etc.).
Assist to liaise with brand team to drive creation of rich content across ecommerce platforms. Rich content can be product, category, official store/shop-in-shop, educational, engagement or campaign content for all E-commerce platform (Retail, Market Place & D2C)
Work with data from external (Shopee/Lazada) or internal dashboards to improve and optimize shopping experience
Manage event and store planning and execute company/brand led campaign initiatives
Work closely with Graphics Designer to develop assets to support campaigns
Develop strong familiarity with platform's tools and assets to ensure maximum
Develop and optimize product description and SKU listing to trigger high rank on-site search.
Work with Business Development Manager in creating in-store promo/ campaigns for specific and cross category including content, visibility and converted traffic
Work with CRM (Email, SMS, & Chat Bot) content development and subscription based to boost the sales performance.
Propose and execute new ideas to enhance the customer's shopping experience and engagement e.g.: Livestream, Contests to support campaigns
Assist in analyzing campaign performance across online sales channels.
Oversee Customer Service performance on product discussion, review & rating.

The experience we're looking for

Bachelor's degree in Marketing, fine Arts or Business Management related field.
Min 1-3 years working experience working in digital or online marketing performance analytics and optimization
Possess superb knowledge and experience in leading and managing Digital Media, Social Media, Brand and O2O include managing agencies. (not needed- can learn on the job)
High level of curiosity and creativity in designing contents.
Excellent project management, organizational, analytical and interpersonal skills
Ability to work independently, with strong relationship skills and a (fun) team player mentality
Proactive self- starter. Able to keep manager informed of progress as appropriate.
Highly organized with ability to prioritize. Must be able to manage time effectively in a challenging environment.
Strong influencing and interpersonal skills - able to manage conflict and resistance
Decisive - able to identify and focus on key issues
Commitment and can-do attitude

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always tick all the boxes. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition colour, ethnicity, race, citizenship, and national origin religion, faith pregnancy, family status and caring responsibilities sexual orientation sex, gender identity, gender expression, and transgender identity protected veteran status size or any other basis protected by appropriate law.