E-commerce Customer Service Representative :
To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.
- To assist customers with their orders, requirements and after-sales service issues.
To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.- To respond on completed orders, orders rating in a professional manner and to follow up on any dissatisfied customers and orders.
To maintain and log order issues and actions taken for all orders.
- To update and maintain a list of FAQs, standard comment and reply.
To prepare weekly and monthly customer service report.- Other related ad-hoc duties.
- Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platforms related promotions and deals).
- Excellent communication skills (good written skills in English & Malay is an asset for this position).
- Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.
Schedule: Day Shift
Ability to Commute: Cheras
Education: Diploma/Advanced Diploma (Preferred)
Experience: E-commerce: 1 year (Preferred)
Language: English, Malay, Mandarin (Preferred)
Current & Expected Salary : please indicate
Work Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora & so on
Must Fully vaccinated
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
