Company Description
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).
We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact
About Refash
Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to think like-new for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to inspire the next generation of consumers to think secondhand first, Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.
Job Description
Responsibilities:
- Support the growth and performance of the online store with monthly KPIs
- Assist the e-commerce operations team to edit and upload products to hit online sales target
- Assit the e-commerce operations team in fulfilling online orders
- Work closely with marketing team to ensure online SOPs are running smoothly
- Provide customers support through channels, including but not limited to email and social media
- Responding to customer enquiries within an agreed response time
- Record feedback meticulously and make prompt escalations to relevant teams
Qualifications
- Diploma/degree in the related field
- Experience with Warehouse Management (preferred)
- Good command of English
- Skilled in Microsoft Office
- Excellent communication and interpersonal skills, both written and verbal
- Detail oriented, organised and has good time management
- Able to work independently and display strong initiatives
- Able to commute office located in Johor Bahru (Johor Bahru City Square)
Additional Information
- Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office
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