Ecommerce Operations Specialist

Ecommerce Operations Specialist (Kuala Lumpur)

At Clarks, we're looking for an Ecommerce Operations Specialist to join our Kuala Lumpur team and take ownership of how our online orders flow from checkout through to delivery and returns.

This is a hands-on role at the heart of our ecommerce operation — ideal for someone who enjoys solving problems, working cross-functionally, and keeping things moving in a fast-paced, international environment.

The role

You'll be responsible for ensuring the smooth end-to-end flow of ecommerce orders across systems, warehouse operations, and customer touchpoints.

From resolving stuck orders to working through payment or returns issues, you'll play a key role in maintaining performance and improving the customer experience across global markets.

What you'll be doing

• Monitor and manage ecommerce orders end-to-end (checkout → OMS → DC → delivery → returns)
• Identify and troubleshoot operational issues such as failed payments, stuck orders, or fulfilment delays
• Work closely with IT to raise and manage tickets, ensuring issues are resolved quickly
• Partner with distribution centre teams to maintain smooth fulfilment and dispatch
• Track and manage orders outside SLA, minimising customer impact
• Support resolution of incidents (e.g. checkout/payment issues, returns platform outages)
• Continuously improve processes across order management and fulfilment

What we're looking for

• Experience in ecommerce operations, order management, or fulfilment
• Strong understanding of order flow, OMS and ERP systems
• Comfortable working with IT teams to diagnose and resolve system-related issues
• A proactive, problem-solving mindset with a strong sense of urgency and ownership
• Confidence to challenge and push for resolution where needed

What this role is

• A hands-on, operational role focused on keeping ecommerce running smoothly
• Strong exposure to fulfilment, systems, and real-time problem solving

Why Join Clarks

Clarks is one of the world's leading footwear brands, combining over 200 years of craftsmanship and innovation with a strong focus on the future of retail and digital.

At Clarks, we're proud of our collaborative and inclusive culture, where people are empowered to bring new ideas, challenge the status quo, and make a real impact.

In our Kuala Lumpur hub, you'll be part of a growing global team, working on meaningful projects that shape how we connect with customers and partners worldwide.