eDiscovery Technical Services Engineer

POSITION OVERVIEW 

The Technical Services Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace and other relevant applications infrastructure. Candidates should have a strong understanding of the various features and abilities of each application. In addition, they should have a solid understanding of the application requirements and the infrastructures that host the applications.   

The engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up to date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications infrastructure. 

RESPONSIBILITIES 

• Implementation and support of eDiscovery applications and supporting their infrastructure  

• Better to have Support knowledge with eDiscovery applications on the frontend and backend   

• Should be able to perform the monthly windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates 

• Should have knowledge deploying Qualys jobs 

• Should have knowledge on deploying and creating Virtual Machines and apply the best practices 

• Support Relativity - required, NUIX, Reveal, Cloud Nine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required  

• Assist in maintaining and monitoring client environments   

• Develop in-depth knowledge of the software application catalogue and how it relates to the customer's needs   

• Create and edit documentation of internal processes and procedures   

• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages   

• Enter all work as service tickets into ConnectWise   

• Work through a daily schedule in ConnectWise, entering all time and expenses  

• Cisco routing and switching; Force10 a plus  

• Dell Hardware and Software experience  

• Supporting and preserving the Citrix Virtual Desktop setup of clients, which includes, the AppSense and XenDesktop, XenApp, and others.  

• Able to work in a team and communicate effectively with the ability to work independently   

• Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations   

• Ability to travel to the data centres and onsite when needed 

QUALIFICIATIONS 

• Administration of Windows Server 2012 and above  

• Ticket management, issue tracking, change log management   

• Scripting & Automation  

• Microsoft IIS  

• Microsoft Clustering  

• Firewall Administration (SonicWALL preferred)  

• Advanced Networking  

• Virtualization administration (VMWare preferred)  

• Storage (SAN, NAS, DAS) 
   

NICE-TO-HAVES  

• Intermediate to advanced knowledge of Relativity, NUIX, Reveal or other software platforms  

• Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus  

• Additional Relativity, LAW, Brainspace and NUIX training and certifications are a plus  

• Understanding of EDRM framework