At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
What You'll Do:
- Perform end-to-end customer onboarding activities in accordance with established policies and procedures, including account verification, name screening, Enhanced Due Diligence (EDD) and outbound calls required to complete the customer onboarding process.
- Conduct daily name screening of newly registered customers against relevant watchlists, including MOHA and UNSCR sanctions lists, and escalate/report findings to the Compliance team as required.
- Review and assess potential matches involving high-risk countries, Politically Exposed Persons (PEPs), adverse media, and sanctions to determine potential risks and required actions.
- Conduct customer due diligence (CDD) by requesting KYC information and supporting documentation, reviewing submitted documents, and ensuring their authenticity, accuracy, and compliance with the Company's AML/CFT policies and procedures.
- Prepare and compile Enhanced Due Diligence (EDD) case files and submit recommendations for Senior Management approval.
- Ensure daily productivity targets, service level agreements (SLAs), and alert turnaround times are consistently achieved.
- Maintain a high level of accuracy and productivity in line with departmental performance standards and key performance indicators (KPIs).
- Provide support to Team Leaders, Associate Managers, Managers of Operations Support, and the Head of AML/CFT Unit on ad-hoc matters, projects and operational initiatives.
- Communicate effectively and professionally with internal stakeholders and external parties to facilitate onboarding, due diligence and investigation activities.
- Maintain a thorough understanding of the Company's customer due diligence, AML/CFT regulations, policies, procedures, and regulatory requirements.
- Undertake any other responsibilities or tasks that may be reasonably assigned by the Company to meet operational, regulatory, or business requirements.
Role Requirements:
- AML and eKYC Operation Knowledge (Preferable)
- MS PowerPoint and Excel
- E-Money Products Knowledge (Preferable)
- AML/CFT Law, Rules & Regulations (Preferable)
What you get:
- Flexible working hours & Mobile allowances provided
What it's like to work here:
We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.
You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.
Note: Only shortlisted candidates will be contacted.
