Responsibilities
About The Team The HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. Responsibilities - Lead the resolution of complex Employee Relations (ER) cases in Asia Pacific countries, including performance management, employee grievances, redundancies, long-term absences, disciplinary matters, and organizational restructures. - Provide strategic guidance and counsel to business leaders on disciplinary actions, policy interpretation, and employment practices in alignment with regional standards. - Ensure comprehensive and accurate documentation of ER cases, including investigation summaries, analysis, and supporting materials. - Design and deliver targeted training programs to enhance the capability of HR Business Partners and leaders in making informed ER decisions. - Conduct and support thorough, independent investigations into complex HR issues, applying sound judgment and critical thinking to reach well-supported conclusions. - Collaborate closely with HR Business Partners and leaderships in respective APAC countries to promote and maintain positive employee relations. - Partner with legal and investigations teams to assess risk and provide balanced, well-calibrated recommendations for resolution. - Analyze ER trends and identify root causes to drive proactive solutions and effective corrective action plans.
Qualifications
Minimum Qualification(s) - Bachelor's degree or higher in Law, Business Administration, Human Resources, Organizational Design, or a related discipline. - Minimum of 3 years of hands-on experience managing complex employee relations cases, with a deep understanding of APAC employment law and regulatory frameworks. - Proven expertise in interpreting and applying legal rulings related to disciplinary actions, warnings, and corrective measures. - Demonstrated success in collaborating closely with diverse stakeholders and serving as a trusted partner in employee relations matters. - Comfortable navigating a fast-paced, multifaceted business environment while maintaining sound judgment. Preferred Qualification(s) - Experience in handling a regional market would be preferred. - Strong judgment in handling complex or ambiguous situations. - Proven track record of effective collaboration with senior business leaders and key internal stakeholders. - Confident and credible presence with the resilience to navigate challenging conversations.
