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Support the operations queue of tickets, to keep healthy ticketing trend
Cross-collaboration with other teams like OT environment team, ensuring no downtime and high-availability systems
Team-player in problem resolution
Strong hands-on experience with Citrix Virtual Apps & Desktops
Solid understanding of VDI architecture and enterprise virtual desktop environments
Working experience with Citrix StoreFront, Delivery Controllers, and Workspace Environment Management (WEM), Windows Server, Windows 10/11, Active Directory, GPO, and DNS/DHCP
Familiarity with profile management solutions such as FSLogix and Citrix Profile Management
Experience with Citrix NetScaler / ADC, plus good understanding of networking and security principles
Experience with Microsoft Azure, including VDI in Azure and hybrid environments
Fluent in English, functionally operating within SAFe framework, effectively prioritizing and switching between endpoint operations and features in a 24/7 support environment
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 150831557
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