English Customer Service Specialist - Penang

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Key Responsibilities

• :Handle customer inquiries via voice, chat and email in English Languag
• eEnsure timely resolution of queries while maintaining high customer satisfaction
• .Coordinate with internal teams and escalate cases when necessary

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Requirement

• s:Fluent in English Language (Written and verba
• l)Previous experience in a call center, or customer service is a pl
• usWillingness to work on Night Shifts, including weekends and public holida