EnglishSpeaking Customer Service Specialist - Penang (Local Malaysians preferred)

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Key Responsibilities:

• Handle customer inquiries via voice, chat and email in English Language
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Coordinate with internal teams and escalate cases when necessary

Requirements:

• Fluent in English Language (Written and verbal)
• Previous experience in a call center, or customer service is a plus
• Willingness to work on Night Shifts, including weekends and public holidays