We are looking for an Executive, Enterprise Solutions Support to provide L1/L2 support for the Oracle EBS ERP systems and integrated enterprise applications. This role plays a key part in ensuring smooth day-to-day business operations by supporting users, resolving system issues, and coordinating with technical teams.
You will work closely with business users across Finance, Supply Chain, HR, and Manufacturing, acting as the bridge between IT systems and business needs.
Key Responsibilities
- Provide L1/L2 support for Oracle EBS ERP and integrated custom applications
- Handle user access issues, system errors, and basic technical troubleshooting
- Log, track, and resolve incidents through the helpdesk/ticketing system
- Coordinate with technical teams for complex or escalated issues
- Perform basic data validation, SQL queries (as required), and report checks
- Support user onboarding, role assignments, and access control
- Assist in UAT activities, including test execution and defect tracking
- Support system deployments, upgrades, and enhancements
- Maintain system documentation, SOPs, and knowledge base articles
- Communicate clearly with business users to understand and resolve issues effectively
Experience & Requirements
- 56 years of experience supporting Oracle EBS ERP systems
- Exposure to custom-built enterprise applications
Strong understanding of business processes:
- Finance
- Supply Chain / Manufacturing
- HR
- Basic knowledge of SQL and database queries & application logs and issue analysis
- Experience in ERP implementations or rollouts is a plus
- Strong problem-solving, communication, and coordination skills
