LOCATION:
- CBRE KL BSO, Bangsar South
About the Role
The KL Shared Service Centre (SSC) is leading the way in providing support to our organization in Asia Pacific and Globally. The SSC is growing rapidly, and our Learning & Development team is looking to expand. The team focuses on supporting Learning Management System (LMS) and Regional Leadership Programs. Through this team's support, all the business needs for learning and development is fulfilled and it helps professionals to work effectively with clients leveraging best-in-class tools to deliver meaningful outcomes. Some of these Applications include: Successfactors (SAP), Sharepoint, CampaignLogic & ServiceNow.
What You'll Do
Case/ Program Management
- Disseminate training related communications.
- Administer the case management tool by ensuring the cases are assigned to respective case owners
- Manage cases that require escalation received from analysts
LMS
- Manage escalated enquiries and perform level 2 troubleshooting
- Maintain LMS dashboard reporting
- Design training curricular or program in LMS that meets stakeholders requirement
- Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support
Regional Program Coordination
- Liaise with vendor/ stakeholders in charge involved pre, during and post program
- Ensure all communications are relayed and pre and post coursework are being distributed
Reporting
- Build reports that require customization which the data were extracted from LMS and analysis support in building reports
Communication
- Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
- Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines
What You'll Need
- Bachelor Degree in Human Resources or related discipline
- Proficient in using Learning Management System (LMS) and ServiceNow
- Ability to work in a team with minimum supervision and able to delegate task among peers
- Excellent problem solving skills when dealing with escalation cases
- Able to lead and support initiatives and projects
- Possess excellent customer-centric values and highly engaged in current events organized centrally or locally
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
EOI: Expression Of Interest(Generating Talent Pipeline for future hiring, only shortlisted applicant will be notified)
