Role Summary
The EOR Operations Executive is responsible for managing the full employee lifecycle for Employer of Record (EOR) staff, including payroll processing, statutory compliance, client billing, onboarding, HR administration, and employee relations. This role ensures all EOR employees are legally employed, paid accurately and on time, and supported in compliance with Malaysian labor laws, while maintaining strong service delivery to clients.
Key Responsibilities
1. Payroll & Statutory Compliance
- Process monthly payroll for all EOR employees
- Calculate and submit EPF, SOCSO, EIS, and PCB
- Generate payslips and payroll reports
- Handle salary adjustments, overtime, allowances, and reimbursements
- Ensure timely salary disbursement
- Prepare payroll data for audits and inspections
2. Billing & Invoicing
- Prepare monthly client invoices
- Provide cost breakdown per headcount
- Track payments and follow up on outstanding balances
- Support cash flow and payroll funding planning
- Maintain billing records and reports
3. Onboarding & Documentation
- Issue employment contracts and offer letters
- Collect NRIC/passport, bank details, and tax info
- Register employees for EPF, SOCSO, and EIS
- Coordinate onboarding schedules
- Maintain employee files and HR records
4. HR Administration
- Manage leave, attendance, and HR documentation
- Process contract amendments and renewals
- Support insurance and benefits enrollment
- Maintain employee records in compliance with PDPA
5. Employee Relations
- Respond to HR and payroll queries
- Support disciplinary actions
- Assist in grievance handling
- Coordinate resignations and terminations
- Ensure proper exit procedures and documentation
6. Client Coordination
- Liaise with clients on onboarding, headcount changes, and HR matters
- Clarify scope of responsibilities between client and EOR
- Support operational queries from clients
- Escalate complex issues to management
7. Compliance & Risk Management
- Ensure compliance with the Malaysian Employment Act
- Maintain HR and payroll SOPs
- Support audits and regulatory inspections
- Flag compliance or risk issues to management
Requirements
- Diploma / Degree in HR, Accounting, Finance, or Business
- 24 years experience in payroll and/or HR operations
- Strong knowledge of EPF, SOCSO, EIS, PCB, and Employment Act
- Experience using payroll systems (e.g. SQL, Talenox, AutoCount, etc.)
- Good Excel and documentation skills
- Strong attention to detail
- Confident communication with employees and clients
