Description and Requirements
- Support Project F (Machines Fix Machines) initiatives by contributing to the design and rollout of AI-enabled self-healing and automated support capabilities within Lenovo eService platforms.
- Assist in defining AI-driven service scenarios (e.g., issue detection, recommendation, auto-resolution flows) to improve issue resolution efficiency and customer experience.
- Work with cross-functional teams to translate support use cases into AI solution requirements and track delivery progress.
- Analyze AI performance metrics and customer behavior to help identify optimization opportunities for automation effectiveness and resolution rates.
- Support ongoing AI service operations, including monitoring solution performance, documenting learnings, and contributing to continuous improvement of Project F capabilities.
Experience & Qualifications
- Bachelor's degree or above in Computer Science, Information Technology, Data, Engineering, or related fields.
- 0-3 years of relevant experience background or exposure in AI, data, digital products, or automation projects is preferred.
- Proficiency in Mandarin and English as working languages, with strong communication and collaboration skills.
