Junior Executive
Responsibilities
- 1. Exhibition & Event Execution
- Manage end-to-end site execution of exhibitions and events.
- Set up and dismantle booth structures, promotional materials, and equipment.
- Ensure professional and consistent brand presentation at all times.
- 2. Brand Representation & Engagement
- Present company products and services confidently to visitors.
- Engage with potential customers and generate quality leads.
- Address inquiries and coordinate follow-up with relevant departments or team members.
- 3. Event Logistics & Coordination
- Liaise with event organizers and vendors regarding space, utilities, and requirements.
- Ensure all materials, brochures, and promotional items are prepared before events.
- Troubleshoot and resolve any on-site issues independently.
- 4. Reporting & Administrative Support
- Compile event reports, including leads, feedback, and observations.
- Provide support to marketing or other departments when no events are scheduled.
- 5. Existing Account Servicing
- Maintain strong, ongoing relationships with existing customers via online channels (e.g. WhatsApp, email, social media).
- Deliver prompt, professional assistance for inquiries, service requests, and general support needs.
- Provide basic online training to customers when needed (e.g. system usage, updates).
- Assist with general inquiries related to account usage, service coverage, or company information.
- 6. Renewal & Retention Follow-Up
- Actively follow up with customers for service renewals and timely payment collection.
- Update all interactions and outcomes accurately in the sales system.
- Monitor customer satisfaction levels and take proactive steps to reduce cancellations or service drop-offs.
- 7. Customer Referral Development
- Strengthen service quality to enhance customer satisfaction and trust.
- Encourage happy customers to refer new prospects and coordinate closely with sales executives to follow through on leads.
- Collaborate with relevant departments to maximize referral conversion and follow-up effectiveness.
Requirements
- Diploma in Marketing, Business, Event Management or related field.
- Knowledge of event execution processes, booth setup, and branding principles, with hands-on experience in exhibitions, roadshows, or corporate events would be an added advantage.
- Experience in interacting with event visitors and collecting leads would be an added advantage.
- Able to present confidently, engage with visitors, and represent the company professionally.
- Able to manage booth setup, on-site logistics, and event operations independently.
- Able to anticipate issues, handle challenges on-site, and work proactively under pressure.
Benefits
- Performance Bonus + Company Trip
- Comprehensive trainings provided
- Supportive working environment
- Career growth opportunities
Qualification
Diploma/Advanced/Higher/Graduate Diploma
Job Details
Job Specialization
Others/Category not available
Job Location:
Selangor
Employment Type
Full-Time
Age Range Of Candidate
Years of Experience:
1
Monthly Salary
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