Exchange Customer Engineer

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Role: Title Exchange On-Prem & Cloud Customer Engineer

(Mandarin language is mandatory along with skill sets)

Location: Selangor, Malaysia

Full Time- Hybrid

Primary Skills: MS Exchange Server (L3/ L4 Level Support)

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Exchange on-premises infrastructure, administration and design. The ideal candidate will have extensive experience in Exchange Server management, administration, migration, and architecture, as well as expertise in Exchange Online administration and migration. This role requires a deep understanding of both on-premises and cloud-based email systems, and the ability to implement and manage complex Exchange environments. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Relevant MIP/VBD Titles

• Exchange Server Workshop
• Exchange Server Migration
• Exchange Server Activation
• Exchange Server Management
• Exchange on-premises Workshop
• Exchange Online Pilot
• Exchange Online Activation
• Exchange Online Optimization
• Microsoft 365 Usage Reporting Workshop

Skills Required

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Strong communication and interpersonal skills.
• Proven track record of delivering high-quality technical support and solutions to customers.
• Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online Exchange environment and solutions.
• Proven track record maintaining Exchange Server environments, ensuring high availability and performance.
• Proven track record managing and maintaining Exchange Server environments, ensuring high availability and performance.
• Advanced experience managing and maintaining Exchange Server environments, ensuring high availability and performance.
• Advanced troubleshooting and problem-solving skills.
• Experience planning and executing migrations from legacy email systems to Exchange Server.
• Knowledge and experience developing migration strategies and timelines to minimize downtime and disruption.
• Experience performing data migration, ensuring data integrity and consistency throughout the process.
• Knowledge and experience planning and executing migrations from on-premises Exchange Server to Exchange Online.
• Experience providing post-migration support and troubleshooting.
• Knowledge of Active Directory and Azure Active Directory.
• Experience with email retention and compliance solutions.
• Experience with hybrid Exchange environments.
• Experience with PowerShell scripting for automation and management tasks.

Why join Sonata Software

At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law