Job Summary
AEON Bank is seeking a dynamic Anti-Financial Crime Specialist to join our Anti-Financial Crime team. You will be a catalyst for the bank's digital transformation, overseeing end-to-end Electronic Know Your Customer (e-KYC) processes for Corporate and SME clients. Your mission is to deliver a seamless digital onboarding experience while upholding the highest AML/CFT compliance standards. Acting as a strategic bridge between technology, risk management, and business units, you will specialise in banking operations—specifically onboarding, the National Scam Response Centre (NSRC), and the National Fraud Portal (NFP). This role requires a sharp regulatory mind and the ability to execute precise operational workflows within a fast-paced, system-driven environment.
Key Responsibilities
- Application Processing: Process the digital onboarding process for business entities including creating the business setup via our in-house system, document validation and verification.
- Business Review: Perform complex CDD (Customer Due Diligence) and EDD (Enhanced Due Diligence) for high-risk corporate entities or complex ownership structures (UBO identification).
- Screening: Conduct name screening for Sanctions, PEPs (Politically Exposed Persons), and Adverse Media using tools like World-Check or Dow Jones.
- e-KYC: Process the digital identity verification process for business entities, including the use of OCR (Optical Character Recognition), facial recognition, and liveness detection.
- Exception Handling: Manage and resolve e-KYC manual reviews where automated systems require manual intervention or additional documentation.
- Business Banking Liaison: Collaborate with theBusiness Banking department to obtain necessary information and guidance for Business Banking onboarding.
- Fraud Management & Incident Analysis: Investigate and analyse flagged transactions and incidents, including onboarding and fraud alerts, to identify and mitigate potential risks for business banking customers.
- National Scam Response Centre Collaboration: Manage and investigate cases escalated from the National Scam Response Centre and National Fraud Portal (NFP), adhering to established protocols.
- Transaction Verification: Perform customer callbacks to verify transaction legitimacy and prevent fraudulent activities.
- System Testing and Validation: Participate in the testing and validation of operational systems and procedures to ensure optimal performance and effectiveness.
- Documentation and Record Keeping: Maintain accurate and up-to-date e-KYC and fraud records and documentation.
- Knowledge Management: Document, review, and update process-related knowledge, ensuring effective knowledge sharing within the team.
- Performance and Quality: Maintain high quality standards and productivity, consistently meeting or exceeding defined KPIs and SLAs (TAT, Accuracy, Volume, Completeness, etc.) to ensure customer satisfaction.
- Ad Hoc Tasks: Perform other tasks and duties as assigned by the Manager to support operational and business needs.
- Regulatory Compliance: Adhere to Bank Negara Malaysia (BNM) regulations and industry best practices to ensure effective fraud prevention procedures for both new and existing customers.
Job Requirements
- Bachelor's degree in Banking & Finance, Business, or a related field.
- AML/KYC/Risk-related certifications are advantageous.
- Preferably 3 years of experience in financial institutions, payments, cards, banks, or e-wallets. Experience in a digital e-wallet/financial/banking setup is highly desirable.
- Strong knowledge of e-KYC for both business banking and personal banking together possess strong fraud processes, policies, and operations.
- Ability to conduct fraud trend analysis (proactive/reactive).
- Proficiency in office suites (Excel, PowerPoint, Word) and Google Workspace.
- Excellent problem-solving and decision-making abilities.
- Ability to handle unexpected problems constructively and drive process improvement.
- Flexibility, customer-centric approach, and ability to thrive in a team environment.
- Excellent verbal and written communication skills.
- Strong time management skills with a proven ability to meet deadlines.
- Ability to communicate results to management.
- Ability to work in a high-volume, fast-paced environment.
