JOB OVERVIEW
The Executive Assistant (EA) to the CRO plays a critical role in enabling the CRO to focus on strategic priorities by managing administrative, operational, and communication tasks effectively. The EA ensures seamless coordination across departments, compiles essential reports, organizes meetings with department heads, and acts as the CRO's key liaison with internal and external stakeholders. This position requires exceptional organizational skills, strong attention to detail, and the ability to handle sensitive information with discretion.
KEY RESPONSIBILITIES AND DUTIE
SAdministrative and Operational Support
- :Manage the CRO's calendar, including scheduling meetings, appointments, and travel arrangements
- .Prepare agendas, reports, and presentations for meetings and events
- .Organize and maintain confidential files, records, and correspondence
- .Support the planning and execution of key company events, including annual general meetings, board meetings, and organizational celebrations
- .Coordinate logistics, prepare materials, and manage communications for these events
.
CRM Managemen
- t:Manage and update the Sales CRM system to ensure all information is accurate and curren
- t.Perform data entry and regularly review CRM entries for completeness and accurac
- y.Generate CRM reports for senior management as neede
d.
Follow-up and Closure of Action Ite
- ms:Track action items assigned to the CRO ensuring they are completed on ti
- me.Follow up with relevant parties to obtain updates and close action ite
- ms.Maintain a log of completed and pending tasks, providing regular updates to the senior management te
am.
Confidentiality and Time Managem
- ent:Handle sensitive information with the utmost confidential
- ity.Manage time effectively to balance multiple priorities and deadli
- nes.Represent the CRO professionally in all interacti
ons.
Departmental Reporting and Coordina
- tion:Establish and maintain a standardized reporting system for all departm
- ents.Develop and share report templates to ensure consistency in departmental submiss
- ions.Compile and review reports from department heads, summarizing key insights and trends for the
- CRO.Archive reports systematically for easy access and future refer
ence.
Project Management Su
- pport:Track and follow up on key projects, deliverables, and initiatives across depart
- ments.Collaborate with department heads to identify challenges and brainstorm solu
- tions.Provide progress updates to the CRO on critical initia
- tives.Conduct research and gather information for special projects, reports, or presenta
- tions.Assist with special projects and other administrative tasks as n
eeded.
CORE COMPETENCIES R
- EQUIREDAttention to Detail: Ensures accuracy and thoroughness in all
- tasks.Time Management: Efficiently manages time and prioritizes tasks to meet dea
- dlines.Communication Skills: Demonstrates excellent verbal and written communication
- skills.Confidentiality: Maintains the highest level of discretion and confident
- iality.Proactive: Takes initiative and follows through on tasks without needing constant super
vision.
QUALIFICATIONS OR REQU
- IREMENTSEducation: A minimum of a diploma in Business Administration, Secretarial Studies, or a related field. A bachelor's degree is pr
- eferred.Experience: At least 1-2 years of experience in an administrative or executive assistant role, preferably supporting C-suite ex
- ecutive.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and digital tools (C
- lickup).Experience with CRM systems, preferably Sa
- les CRM.Strong organizational and multitasking ab
- ilities.Excellent time management
- skills.Ability to work independently and handle confidential information with dis
- cretion.Facilitate effective commun
ication.
