Executive - Business Channel (Operations & Customer Service)

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Functional

Operations

• Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.

• Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.

• Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.

• Execute the SST custodian duties as and when required including weekends/public holidays.

• Maintain and exercise control over assigned keys and combination including updating of registers.

• As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.

• Override/authorize over the counter transactions based on limits assigned by the Bank.

• Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.

• Perform checking of assigned reports for review and error identification.

• Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.

• Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.

• Process transactions for the branch as and when required in a timely and accurate manner.

• Comply with Bank's internal SOPs as well as statutory & regulatory compliance.

Sales & Service

• Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.

• Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.

• Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.

• Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.