Executive - Business Channels (Operations & Customer Service)

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Sales & Service
1. Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
2. Carry clear targets for specific products - CASA and FD Book growth and Account opening, Cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
3. Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
4. Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
5. Assist in calling up customers for service / sales interactions
6. Step out of the branch to meet customers for service / sales discussions occasionally / as applicable
7. Participate in weekend open houses/cross selling initiatives, as and when required
8. Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration
9. Accept assignments as required to maintain adequate staffing levels throughout branch network.
Operations
10. Carry out Branch RCSA through sample checking and effective rectification as applicable
11. Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.
12. Over-ride transactions as per Bank defined transaction limits.
13. Read, understand and comply with Bank's internal SOPs as applicable
14. Be on stand-by during weekend for SST activities, as and when applicable
15. Perform Relief CSOM/2nd Liner functions as and when applicable
16. Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
17. Comply with staff transfer guidelines through inter-branch/region transfer as part of operational risk mitigation
18. Observe the Bank's Code of Conduct & Ethics