Executive, Business Development - Retail facilities maintenance

Ensure all operational activities run smoothly and efficiently across all assigned locations.

Monitor, update, and follow up on all maintenance and service tickets. Ensure resolution arrangements are made within 2 working days and cases are closed based on timeline and priority (Work Order - WO).

Proactively manage and resolve all complaintsboth internal (e.g., from store teams) and external (e.g., from customers). Ensure each case is followed up promptly and resolved in accordance with service standards.

Actively monitor and minimize operational downtime. Ensure prompt responses to breakdowns and implement preventive actions.

Conduct routine checks to ensure all store equipmentincluding HVAC systems, building facilities, and other related infrastructureare maintained in good working condition.

Monitor and report any product damages caused by pests (e.g., rats). Ensure damage is kept within acceptable range as determined by the Maintenance Manager, and support in related root cause analysis and prevention.

Provide support for any additional tasks or assignments given by stakeholders or management related to operations and maintenance functions.