Job Summary
We are seeking a dedicated and detail-oriented Executive, Business Integrity to support our compliance, risk management, and enforcement functions. This role is responsible for conducting investigations, executing disciplinary actions, reviewing internal controls, and ensuring accurate documentation. The Executive, Business Integrity will also support the development of policies, strengthen compliance frameworks, and coordinate training initiatives across the organization.
Key Responsibilities
- Investigation & Enforcement
- Conduct investigations involving agents based on feedback from internal and external stakeholders.
- Execute enforcement actions based on investigation findings with proper documentation.
- Maintain accurate and organized investigation records.
- Perform active online platform monitoring (Facebook, Lazada, Shopee, etc.) to identify fraudulent or suspicious activities.
- Risk & Compliance Oversight
- Identify potential risksincluding fraudacross various channels, including agent operations and customer verification.
- Support the development and implementation of mitigation strategies.
- Oversee internal control systems to ensure effective detection and prevention of non-compliance.
- Policy Governance
- Maintain, review, and update relevant SOPs, policies, and penalty schemes.
- Recommend improvements to enhance compliance effectiveness.
- Reporting & Data Integrity
- Prepare accurate monthly reports and analysis related to investigations and enforcement activities.
- Ensure proper custodianship of documentation for audit, compliance, and record-keeping purposes.
- Training & Awareness
- Support and coordinate compliance training and awareness programs for employees and agents.
Qualifications & Requirements
- Bachelor's degree in Business Administration, Law, Risk Management, Corporate Governance, or related fields.
- Additional certifications in compliance, investigation, or internal audit (e.g., CCEP, CRMA) are an added advantage.
- Minimum 24 years of experience in compliance, risk management, internal audit (operations), or investigations.
- Experience in direct selling, retail, or consumer-facing industries is preferred.
Technical Skills
- Strong knowledge of compliance frameworks, internal controls, and policy enforcement.
- Good understanding of regulatory requirements (e.g., PDPA, consumer protection).
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with case management tools or Power BI is an advantage.
Soft Skills
- High integrity, professionalism, and discretion.
- Excellent analytical, investigative, and problem-solving abilities.
- Strong written and verbal communication skills in English and Bahasa Malaysia.
- Able to handle sensitive matters independently and objectively.
- Has a personal hobby that supports work-life balance.
