Executive, CDZ

Job Responsibilities:

• Handling all day-to-dayAir/ Ocean importshipments from booking, documentation, transportation, custom brokeragetill invoicing & completionof shipment files.
• Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
• Maintain high quality service and ensure all data, details are accurate inserted into system and to internal/ external customer.
• Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
• Maintain relationships with carriers and customers. Provideexceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers (when necessary)
• Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements
• Preparing for the processing ofAir/ Ocean import declarations, including the required †˜electronic export information, responsible to update respective clients on the clearance progress
• Arranging transportation, pick up of cargo from and to exact location Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement monitoring to ensure a vendor picks up the cargo or delivers cargo.
• Operating according to our Standard Operation Procedures as well Compliance to customer SOPs
• Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required
• Tracking shipments and sending regular status reports to clients Communicating the shipping status to customers
• Engage GSC services and fully utilize, report any error in GSC BP Portal system
• Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring
• Manage vendor performance, recording service failure in monthly vendor management performance report.
  
  We are expecting the incumbent to meet these requirements: