Executive, Client Servicing

Client Background:

Largest registrar and transfer agency and a market leader in the financial sector providing investor servicing. Our operations are spread across 180+ branches in India and 13 countries globally, namely Canada, USA, Oman, India, Malaysia, United Kingdom, UAE, Maldives, Singapore, Australia, Hong Kong, Philippines, and Bahrain. With over 100 million key investor accounts, we reach out to 3500+ issuers including banks, PSUs, and mutual funds. All this is possible with a diverse and robust workforce of 5,500+ experienced professionals who hail from various disciplines.

Industry: Fintech

Location: Kuala Lumpur

Headcount: 1

Tenure: Permanent

Remuneration: Basic + Medical benefits

Job Summary:

• A proactive and customer-focused Executive to join our Client Relationship & Communication team. The role involves managing client interactions, ensuring timely communication, assisting in addressing client requirements, and supporting internal coordination to deliver superior service experience.

Key Responsibilities:

• Serve as a primary point of contact for assigned clients, ensuring prompt and professional communication.
• Coordinate with internal departments to resolve client issues, implement requests, and deliver response within agreed timelines.
• Draft and review client communications and service updates.
• Maintain and update client queries, status trackers.
• Participate in client meetings, calls, or review sessions and ensure follow-up on action items.
• Track client feedback and service satisfaction escalate issues when needed.

Skills & Competencies:

• Good written and verbal communication skills
• Strong interpersonal and relationship management abilities
• Ability to multitask
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Must be able to work in KL.