JOB SUMMARY
To drive, cultivate, and embed a robust compliance culture across the organization through strategic communication and engagement. This pivotal role is responsible for upholding the highest standards of documentation quality control and driving the integrity of our operational processes through broader quality management initiatives.
JOB RESPONSIBILITIES
1. Quality & Documentation Management
- Lead quality assurance reviews on controlled documents to ensure compliance with standards (e.g., ISO 9001) and regulatory requirements.
- Provide structured guidance to business units in developing clear, compliant, comprehensive and high-quality documentation (SOPs, policies).
- Prepare reference materials and contribute to advisory sessions with document owners, supporting the clarification of regulatory expectations and documentation standards.
- Conduct process mapping and lead reviews to identify and implement process improvements.
2. Compliance Framework & Risk
- Support the implementation and monitoring of the operational compliance framework to identify and mitigate risks.
- Ensure all controlled forms and notices are rigorously reviewed for compliance with relevant legislation (e.g., EPF Act, PDPA).
- Serve as the Secretariat for the Controlled Forms and Notices Committee, ensuring diligent review and governance.
3. Documentation Governance & Systems Integrity
- Oversee the integrity and governance of EPF documentation management platforms and ensuring all controlled documents are properly maintained, versioned, and accessible.
- Monitor and validate that controlled documents remain accurate, reliable, and consistently aligned with regulatory requirements and internal governance standards.
- Implement governance protocols and conduct periodic reviews to uphold defensibility, transparency, and accountability in documentation practices across the organization.
4. Compliance & Quality Management Communication
- Create and disseminate clear, compelling, and engaging communication materials (e.g., alerts, newsletters, infographics, case studies) to keep stakeholders informed of on-going compliance culture activities.
- Coordinate communication strategies that reinforce the section's role in ISO, documentation governance, and operational compliance, ensuring messages are professional, motivating, and reflective of the section's assurance function.
JOB REQUIREMENTS
- Malaysian citizen.
- Pass Malay language including oral test at Sijil Pelajaran Malaysia (SPM) level.
- Possess a Bachelor's Degree (Honours) in Law, Finance, Accounting, Business Administration, or other related disciplines recognised by the Malaysian Government.
- 2–4 years of working experience in compliance, documentation control, audit, risk management, or corporate communications, preferably within a regulated or financial services environment.
- Knowledge of quality management standards (ISO 9001) with experience in assisting documentation reviews, SOP development, or process mapping.
- Familiarity with regulatory frameworks such as the EPF Act and PDPA, with demonstrated ability to apply compliance requirements in documentation and operational processes.
- Ability to contribute to the development of compliance communication campaigns, workshops, or staff awareness programs.
- Strong analytical and problem-solving skills, with attention to detail in reviewing controlled documents and forms.
- Effective communication and interpersonal skills, able to collaborate with peers and supervisors while engaging diverse stakeholders.
- Proficient in both oral and written Malay and English, with the ability to prepare clear reports and documentation.
- Proficiency in graphic design software such as Adobe Illustrator, Adobe Photoshop, Canva, or equivalent is an added advantage.
JOB STATUS
Permanent
All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.
