Executive, Customer Care

Job Description:

1. Develop a comprehensive understanding of the organisation's full range of products and services.
2. Manage and respond to customer inquiries across multiple communication channels including email, WhatsApp, Live Chat, social media, and telephone. This includes addressing questions and concerns in a professional manner, as well as guiding customers through basic troubleshooting and setup procedures.
3. Deliver exceptional customer service to both internal and external stakeholders by consistently demonstrating a positive, empathetic, and professional attitude.
4. Handle customer complaints effectively by providing appropriate solutions and alternatives within established timelines, and ensuring proper follow-up until full resolution is achieved.
5. Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
6. Actively participate in department-led projects, initiatives, and related activities as required.
7. Ensure full adherence to compliance requirements and established business processes.
8. Undertake any additional tasks and responsibilities as assigned by the management team.

Job Requirements:

• Candidates should possess a Diploma or Bachelor's Degree in Business, Economics, Sales, Finance, or a related discipline.
• Prior experience in Customer Service, Hospitality, or Contact Centre environments is an advantage.
• Proficiency in English, Bahasa Malaysia, and Mandarin is an advantage for supporting a diverse customer base.
• Strong command of written and spoken English is essential.
• Demonstrates strong teamwork, initiative, and a self-driven attitude.
• Excellent interpersonal and communication skills.
• Able to handle multiple communication channels efficiently, including calls, emails, live chats, and WhatsApp.
• Fresh graduates are encouraged to apply.

At AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.

We believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.

Due to the high volume of applications we are unable to acknowledge every application. If you are selected for an interview we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on our database and contact you in the future.