Executive, Customer Service (CTG)

The incumbent is to manage trucking services for clients - both Domestic and International Road Freight.

Job Responsibilities:

• Process shipments as per respective SOP
• Manage and monitor Transport (Cartage/CTG) operations
• To process files and execute shipments and follow through in timely manner for ITR/AC, apart from that also process shipments for AFR/CDZ.
• Responsible to achieving customer target/KPI and expectations.
• Develop customer relationships with existing & new customers
• Handle on daily inquiry & complaint to Internal & external customers communication.
• Ensuring highest degree of good service given to customers
• To support and tackle customers escalations in timely manner.
• Review current vendor performance - Truckers.
• Monitor & manage vendor cost and performance consistently
• Request plastic seal from security
• Meeting with SG/MY ITR requirements /expectation
• ACR Update monitoring / as per request for billing purpose
• Monitoring KPI (Timestamp) - DCF & PCF
• Understand & review trucking mapping process in CW1
• Provide cost for ad hoc arrangement / additional lane
• Running RFQ with procurement
• Managing transport query & escalations
• To ensure that any other work related duties given is completed within the specified timeline.
• To ensure compliance to customers and others relevant authorities and operating instructions.
• To manage, monitor and ensure proper filing for the job completed.
• To achieve a good result in internal & external audits.
• Liaising with product head & regional for initiatives, project implementation & strategies
• To perform any other job functions and tasks as delegated by superior.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With minimum 2 years experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.